Lifting Systems Catalog

  • Expert Warehouse Support

    We confirm requirements like load, layout constraints, and operational fit before a system is quoted.

  • Vetted Industrial Systems

    Systems are selected based on load rating, compliance expectations, and long-term serviceability.

  • Freight-Managed Delivery

    Freight delivery includes appointment scheduling, dock access planning, and inspection requirements at receipt.

  • PO-Based Procurement

    Quotes support purchase orders and multi-site procurement workflows when required.

Returns & Cancellations Policy Industrial Lifting Systems – B2B Equipment

This Policy Reflects the Nature of Engineered Industrial Equipment

All products supplied through KG Lifting Systems are industrial-grade lifting systems configured based on application requirements, load conditions, and structural constraints.

These are not consumer goods and are not eligible for standard retail return policies.

Orders are processed under a quote-first, specification-based model, where system suitability is validated prior to production or shipment.

No Returns on Installed, Used, or Custom Equipment

Returns are not accepted under the following conditions:

  • Equipment has been installed, assembled, or used
  • Equipment has been exposed to operational loads or site conditions
  • Systems configured to customer specifications (custom or semi-custom)
  • Modified, altered, or integrated components
  • Electrical or motorized lifting equipment once delivered

These restrictions exist due to:

  • Safety and liability concerns
  • Inability to verify structural integrity after use
  • Compliance requirements under OSHA and ANSI standards

Non-Returnable Product Categories

The following product types are strictly non-returnable:

  • Gantry cranes (custom or adjustable configurations)
  • Jib cranes (wall-mounted or freestanding)
  • Overhead lifting systems and workstation cranes
  • Hoists (electric or manual) once shipped
  • Custom-fabricated components
  • OEM-configured lifting assemblies

Order Cancellations

Before Order Processing or Production

Orders may be eligible for cancellation only if all conditions are met:

  • Cancellation request is submitted within 24 hours of order confirmation
  • Order has not entered production or supplier processing
  • No materials have been allocated or fabricated

If approved:

  • Administrative or processing fees may apply
  • Refunds will be issued minus any incurred costs

After Production or Supplier Release

Orders cannot be canceled once:

  • Production has started
  • Materials have been cut, fabricated, or allocated
  • Supplier has released the order for fulfillment

At this stage, the order is considered committed and non-reversible

Damaged or Defective Equipment (Limited Cases Only)

Claims for damaged or defective equipment are accepted only under strict conditions:

  • Damage must be reported within 48 hours of delivery
  • Clear photographic documentation is required
  • Original packaging must be retained for inspection
  • Equipment must not be installed or used

All claims are subject to:

  • Supplier inspection and verification
  • Determination of shipping vs manufacturing issue
  • Replacement or resolution at supplier discretion

Freight-Related Issues

KG Lifting Systems does not directly handle freight claims but will assist in documentation.

Customer responsibilities:

  • Inspect shipment upon delivery
  • Note visible damage on Bill of Lading (BOL)
  • Report concealed damage within 48 hours

Failure to follow these steps may result in claim denial by the carrier

Incorrect Orders or Mis-Specification

Because all orders are based on submitted specifications:

  • Responsibility for accuracy lies with the customer
  • KG Lifting Systems does not accept returns due to:
    • Incorrect dimensions
    • Misidentified application
    • Incompatible site conditions

This is why the RFQ and validation process exists:
→ To prevent unsafe or incompatible system selection

Refund Policy

Refunds are not issued for:

  • Custom or configured systems
  • Orders in production or already shipped
  • Installed or used equipment

Refunds (if applicable) are limited to:

  • Approved cancellations before processing
  • Verified supplier-approved claims

Engineering Validation Disclaimer

All equipment must be:

  • Reviewed for structural compatibility
  • Installed according to applicable standards
  • Verified by qualified personnel prior to use

Final responsibility for installation and usage compliance remains with the buyer.

Policy Enforcement

This policy is strictly enforced due to:

  • Safety-critical nature of lifting equipment
  • Regulatory compliance requirements
  • Supplier manufacturing constraints
  • High-value, non-resellable configurations

Need Clarification Before Ordering?

If you are unsure about system suitability:

→ Submit a Request for Quote (RFQ)
→ Provide complete application details

This ensures:

  • Correct system selection
  • Compliance alignment
  • Prevention of costly ordering errors

Frequently Asked Questions

Are any lifting products refundable?
Refunds are only possible for approved early cancellations or verified damage claims.

Why are returns not allowed for lifting equipment?
Because lifting systems are safety-critical, application-specific, and cannot be safely resold once delivered or used.

Can I return a gantry crane after delivery?
No. Gantry cranes are considered configured industrial systems and are not eligible for return once shipped.

Can I cancel my order after placing it?
Only within 24 hours and only if the order has not entered production or supplier processing.

What if I ordered the wrong lifting system?
Orders based on incorrect specifications are not eligible for return. The RFQ process exists to prevent this.

What if my equipment arrives damaged?
You must report damage within 48 hours with photos and retain packaging. Claims are subject to supplier review.