This page defines the delivery model, responsibilities, and constraints for all lifting systems supplied through KG Lifting Systems. These terms must be understood before submitting a request for quotation.
Important: All lifting systems are shipped via freight carriers (LTL or FTL). Delivery is not equivalent to installation or placement. The customer is responsible for unloading, site readiness, and final positioning of all equipment.
Freight Delivery Model
All orders are shipped using commercial freight carriers. Delivery terms apply to industrial equipment only and are not comparable to parcel shipping.
- Freight method: LTL (Less-than-Truckload) or FTL (Full Truckload)
- Delivery type: Curbside or dock delivery only
- No installation or assembly services are included
- Carrier selection is based on shipment size, weight, and destination
Responsibility Breakdown
Packaging: Supplier
Freight Booking: Supplier / Carrier
Transit: Carrier
Unloading: Customer
Final Placement: Customer
The customer is responsible for all on-site handling after the shipment arrives.
Unloading Requirements
Failure to meet unloading requirements will result in delivery delays, redelivery fees, or rejected shipments.
- Forklift or appropriate lifting equipment is required for most shipments
- Liftgate service must be requested in advance if no loading dock is available
- Driver is not responsible for unloading beyond the truck
- Manual unloading is not permitted for heavy or oversized equipment
Site Requirements
Delivery locations must meet the following conditions:
- Clear access for freight trucks
- Adequate turning radius and entry clearance
- Stable and level unloading surface
- No restricted access locations such as narrow roads or limited entry points
Delivery Failure Conditions
Delivery may fail or be refused under the following conditions:
- Customer not present at scheduled delivery time
- No unloading equipment available on-site
- Delivery location is inaccessible to the freight carrier
- Incorrect or incomplete delivery information provided
Any failed delivery attempt may result in additional charges, including redelivery, storage, or return freight fees.
Inspection & Damage Reporting
All shipments must be inspected at the time of delivery.
- Any visible damage must be noted on the Bill of Lading (BOL) before signing
- Failure to document damage may void freight claims
- Concealed damage must be reported within the carrier’s required timeframe
What Is Not Included
The following services are not included with delivery:
- Installation or system assembly
- Rigging or lifting services
- On-site engineering evaluation
- Site preparation or structural modifications
Delivery Requirements for RFQ Submission
The following delivery information is required before a quote can be issued:
- Delivery location type (industrial facility, warehouse, etc.)
- Loading dock availability
- Forklift or unloading equipment availability
- Access limitations or restrictions
Requests submitted without complete delivery information may be delayed or rejected.
Next Step
Proceed to the Request a Quote page once delivery requirements and site conditions are confirmed.